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General Information

Are out-of-stock items restocked?

If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.

Will I receive the same product that I see in the photo?

Yes, however there may be slight differences (e.g. colour) between the product and the product picture due to the environment in which the product photoshoot took place.

How can I receive information via email about Kissa’s latest new products and offers?

By simply clicking on Newsletter you will receive information on Kissa’s latest products, lookbook and events.

Can I unsubscribe from Kissa Newsletter?

You can easily unsubscribe by clicking on the Newsletter menu. Fill in the details and select send.

How do I recover my forgotten password?

If you have forgotten your password, you can recover it in the Log in section. You will receive an email with your new password.

How can I be sure that I’ve made my purchase correctly?

Once you have placed your order, you will receive a confirmation email containing your purchase details. If you do not receive an email, contact our customer service.

Can I track my order?

Yes. Your order status is constantly updated in real time. To track your order, (…)

Can I remove items from my order?

Yes. You can delete any unwanted items from your shopping cart as long as the order hasn’t been processed yet.

What should I do if I receive a faulty item?

At Kissa, we make sure that all our items are in perfect condition so, in the rare event of receiving a faulty item, please refer to our Returns Guide here or contact our customer service.

What should I do if I receive an incorrect item?

If you were to accidentally receive an item that you did not order, please refer to our Returns Guide here or contact our customer service.

What should I do if I have placed an incorrect order or provided wrong order details?

Unfortunately, once an order has been placed and payment confirmed, we cannot change your order details anymore. We usually pack and deliver your items immediately after we receive your order during business hours. Please contact our customer service for assistance at orders@kissa.my. If you have ordered the items, you can only return the wrong items to us, and follow our returns procedure. You will be responsible for the postage and redelivery fee of the items.